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Customer Service

Shipping and returns
Rigths of the buyer and returns policy
Conditions of purchase
Size Guide
Care
MATERIALS AND FINISHINGS
(ES) Información legal
Shipping and returns
Shipping, delivery and transport

Shipping costs: are the stated in the invoice. In case of return of goods (the law of commerce retail Art.44), shipping costs must be afforded by the customer.
Delivery time: Naida C. Castel sends orders to their customers through different urgent companies of prestige, both national and international. The date of delivery at the customer’s location depends on the shipping zone. Approximate transportation times are available in the section of our website
“Faqs: How long will it take to get my pieces from Naida C. Castel from purchase?”
The orders will be processed and shipped in 2 or 3 labor days after your purchase, if you need urgent parts, please contact us and we will do everything possible to get your order on time.

Please keep in mind that are pieces made by hand and with a small production, so we can stay out of stock easily. If there is a delay, we will get in touch as soon as possible.

The deadlines for transportation can be altered by extraordinary impact on the carrier and difficulties in the delivery of the goods.

Transport: The shipping of goods are carried out twice a week from Monday to Friday and always having realized the address with the customer. Notice that if the purchase is made on Friday, we will proceed it the following week. The transport of the products shall be entered in the order. If there is any damage due to transportation, the client shall make it clear on the delivery note.
No claims of damage caused by the transport, will be accepted past 24 hours from the receipt and delivery of the goods.
On the delivery of the goods, the customer will receive the corresponding delivery note.

Rigths of the buyer and returns policy

Naida C. Castel guarantees its customers the option to cancel your order at any time and at no cost added it the cancellation is communicated before the order has been delivered to the carrier for your shipment.
In accordance with the provisions of the Art. 44 of the Law on the retail trade, the buyer can make the return within 14 days of receipt of the goods under the same conditions as it was delivered. The seller, for its part, it shall repay the amount of the order to the buyer within a maximum period of 15 days from the receipt of the returned merchandise according to the delivery note.
Purchase revocation or orders refunds of goods will not be accepted outside the time limits specified.
Will not be accepted for broken or in poor condition, so long as it is not the fault of the company.
The return will not lead to any penalty to the buyer but you should take charge of the direct cost of returning the product.
If a product other than the one requested by the client was delivered by mistake by Naida C. Castel, it will be removed and you will be provided with the right product at no additional charge to the buyer.
For any incident related to the return of items in our store you can contact our customer service department via email: hello@nccjewels.com or by telephone (+34) 690847446

FOR PURCHASES FROM OTHER STOCKISTS.

Contact them directly.

Conditions of purchase

Terms and conditions apply to all commercial transactions carried out in our virtual store, https://www.nccjewels.com, here NaIda C. Castel. For more information on Naida C. Castel and our privacy policy please refer to the Legal Notice placed at the bottom of each page of this shop. We beg you to read carefully these Terms and our Privacy Policy before placing an order. If you do not agree to all of the terms and conditions of purchase and with the Privacy Policy, you should not make any order.
Identification
Naida C. Castel is a business unit of belonging to Naida C. Castel Jewels, provided with NIF 78099175-F , settled in C/ Floridablanca, 152. Any communication may be directed to the registered office or on the phone 690847446 or email address hello@nccjewels.com. Naida C. Castel offers products for sale in www.nccjewels.com to end users and wholesalers. The products Naida C. Castel sells are articles related to jewelry.

CONTENTS AND INFORMATION PROVIDED ON THE WEB PAGE

Naida C. Castel reserves the right to modify the commercial offer presented at the website (modifications on products, prices, promotions and other commercial terms and service) at any time. Naida C. Castel makes every effort within its means to provide the information contained in the website truthfully and without typographical errors. In the case that at some point there are any errors of this kind, at any time outside the will of Naida C. Castel, would be corrected immediately. If there is a typographical error in any of the prices shown and some client had taken a decision to purchase based on that error, Naida C. Castel will communicate this error and the customer is entitled to cancel the purchase without any cost on your part.
Regarding the contents of the web site www.nccjewels.com could, at times, display information on some products. In the event that the information provided does not correspond to the characteristics of the product the customer is entitled to cancel the purchase without any cost on your part.

SALES SYSTEM

To make a purchase:
The user can send us your order via the Internet through the “shopping cart”
By sending us an e-mail to hello@nccjewels.com

PRICES

Shall apply the prices contained in the web page at the time of the execution of the order. The prices of the products displayed on the website of Naida C. Castel, include the Value Added Tax (VAT) of 21%.

PAYMENT

By credit or debit card. Visa, Visa Debit, Visa Electron, Mastercard. The customer can choose the payment by credit or debit card, so that the operation will be confirmed at the time of the order.
Payment by bank transfer. The customer must make a bank transfer for the total of the operation to the account indicated by the seller. It provides for a maximum period of seven days from confirmation of the order to receive the amount. If, on the expiry of this time limit the transfer has not been carried out, the order will be canceled automatically and the contract shall be considered to have been resolved. The customer shall indicate in the transfer the following data:
ID or NIF and the name of the person or entity shall be billed to the order.
Billing address if it is different to the delivery, PC, town, province and contact telephone number.
Purchase number, which is assigned automatically by the system at the end of the purchase process.
Indicate how the beneficiary of the transfer to Naida C. Castel Jewels.

CUSTOMER OBLIGATIONS

The client of Naida C. Castel is committed at all times to facilitate truthful information on the data requested in the forms of purchase. The customer undertakes to accept all of the terms and conditions contained in the present conditions of purchase understanding that they collect the best will of possible service for the type of activity that develops Naída C. Castel.
The customer undertakes to enable the delivery of the requested order to facilitate a delivery address where it can be delivered the order requested within the usual time of delivery of goods (from monday to friday from 10:00 to 13:30 and 16:00 to 18:00). In the event of a failure on the part of the customer of this obligation, Naida C. Castel shall have no responsibility for the delay or impossibility of delivery of the order requested by the client.

PURCHASE GUARANTEE

Purchase with total security in our online store. Naída C. Castel is responsible of any defective product in accordance with the law 23/2003 of 10 July, of Guarantees in the Sale of Consumer Goods, which recognizes the rights of the consumer repair, replacement, price reduction or refund.

DOUBTS AND CLAIMS

For any doubt or claim you can get in touch with us through our e-mail address: hello@nccjewels.com
Applicable law and competent jurisdiction
The purchases made with the Seller are subject to the laws of Spain. In the event of any conflict or inconsistency, will be the applicable jurisdiction of the courts or tribunals of Barcelona.

SHIPPING AND RETURNS

SHIPPING, DELIVERY AND TRANSPORT

Shipping costs are the stated in the invoice. In case of return of goods (the law of commerce retail Art.44), shipping costs shall be borne by the customer.
Delivery time: Naida C. Castel sends orders to their customers through different urgent transport of prestigious national and international companies. The date of delivery at the customer’s location depends on the shipping zone. Approximate transportation times are available in the section of our website
“Faqs: How long will it take to get my pieces from Naida C. Castel from purchase?”
The orders will be processed and shipped in 2 or 3 labor days after your purchase, in all the pieces in stock, for other specific pieces or custom made ones, we will get in touch to set the timing. If you need urgent parts, please contact us and we will do everything possible to get your order on time.
Please keep in mind that are pieces made by hand and with a small production, so we can stay out of stock easily. If there is a delay, we will get in touch as soon as possible.
The deadlines for transportation can be altered by extraordinary impact on the carrier and difficulties in the delivery of the goods.
Transport: The shipping of goods are carried out twice a week from Monday to Friday and always having realized the address with the customer. Notice that if the purchase is made on Friday, we will proceed it the following week. The transport of the products shall be entered in the order. If there is any damage due to transportation, the client shall make it clear on the delivery note.
No claims of damage caused by the transport, will be accepted past 24 hours from the receipt and delivery of the goods.
On the delivery of the goods, the customer will receive the corresponding delivery note.

RIGHTS OF THE BUYER AND RETURNS POLICY

Naida C. Castel guarantees its customers the option to cancel your order at any time and at no cost added it the cancellation is communicated before the order has been delivered to the carrier for your shipment.
In accordance with the provisions of the Art. 44 of the Law on the retail trade, the buyer can make the return within 14 days of receipt of the goods under the same conditions as it was delivered. The seller, for its part, it shall repay the amount of the order to the buyer within a maximum period of 15 days from the receipt of the returned merchandise according to the delivery note.
Purchase revocation or orders refunds of goods will not be accepted outside the time limits specified.
Will not be accepted for broken or in poor condition, so long as it is not the fault of the company.
The return will not lead to any penalty to the buyer but you should take charge of the direct cost of returning the product.
If a product other than the one requested by the client was delivered by mistake by Naida C. Castel, it will be removed and you will be provided with the right product at no additional charge to the buyer.
For any incident related to the return of items in our store you can contact our customer service department via email: hello@nccjewels.com or by telephone (+34) 690847446

FOR PURCHASES FROM OTHER STOCKISTS.

Contact them directly.

Size Guide

Care
Product care

TREAT YOUR JEWELRY WITH CARE AND IT WILL LAST LONGER

  • Keep your jewelry in a safe and dry place when not wearing it. Do not keep in the bathroom or any wet space, it can tarnish quickly and damage the pieces.
  • Avoid direct contact with water and chemical products like soap, perfume, abrasive products and other cleaning products.
  • Avoid impact with hard surfaces as much as possible.
  • Chlorine, detergents, oils, moisturizers & perfumes can all cause tarnishing and damage.
  • Remove jewellery when doing household tasks.
  • Do not wear jewellery when in the swimming pool, jacuzzi, sauna/steam room or while bathing or showering. Also hot springs may tanish your jewelry because it can contain sulfurs and other metals.
  • For an extra care wipe the jewels after wearing with a soft cloth.
  • Gold platings need extra care, take them off when using hand cream, washing hands or any other tasks. Even it is a 3 micron layer it removes fast if you don’t take good care.
  • The gold plating must get a new gold layer on when needed.

 

How to clean your jewels:

The pieces tend to rust with the passage of time, it is a natural process, if you want to keep them clean you can follow the following steps:

Fill a bowl with warm water and mix with a little bit of dish soap to get soapy water. Immerse your gold or silver jewelry and leave them to soak for 30 minutes to let the dirt and oxide are drop.

Then you can rub it with a small brush, soft toothbrushes work very well for jewelry. Immerse your piece once more and dry it with a soft cloth. Keep in mind that if your jewel has a stone, for example, you should rub softer or look for a specific cleaning method for these.

If your jewels is gold plated, don’t rub with a toothbrush, just clean it after plunging it with a wet soft cloth.

*Remember:
You should treat your jewelry like any other wardrobe item.
Clothes and shoes need manteinement, like being washed, cleaned, repaired etc. So you must take care of your jewels like your most beloved garments and give them the same treatment when they need some arrangement.

 

MATERIALS AND FINISHINGS

Naida C. Castel jewelry can be made of .925 sterling silver, 18kt or 14kt gold and white gold. Notice almost all jewelry receives a plating.
Our pieces can be shiny polished, mat or have an irregular surface. Notice they can suffer changes due to wearing and contact with clothes, skin, products or objects. Also treatments like platings, distressed silver, and others can fade away with time.
It is a natural process of the pieces but daily wear or bad care of the jewels might speed up these changes.
You can always re-plate the pieces when they start changing.

The platings we use are:

  • 14K yellow gold.
  • White rhodium
  • Mat black oxidation.
  • Hand distressed Silver

 

The 14kt gold plating is three micron layers, that are added to the actual piece, this makes it thicker, this plating lasts longer. It could last a year but it always depends on the care and how often the piece is worn. In case of a ring, it is the kind of piece that suffers more friction than others.
The silver colour its silver plated with rhodium, it is a hard metal that protects the silver, but leaving it almost the same colour if its white or black if using the black rhodium plating.
This plating is used to protect silver from oxidising.
The hand distressed silver its a manual process by adding a solutions that speeds up the oxidation process. This doesn’t last much, and it gets silver colour again easily. It is supposed to happen so it is not a bad thing it your piece starts changing within a week. This won’t be accepted as a claim.
We usually use this for pieces with very irregular surfaces in order to have a piece half distressed, keeping the black parts safe due to the irregularities of the piece. It gives an old style look that we like to use.

(ES) Para dar cumplido con lo establecido en la Ley 34/ 2002 , del 11 de Julio, de Servicios de la Sociedad de la Información y Comercio Electrónico (L .S.S.I.C.E.), a continuación os indicamos los datos de información general de este sitio web:

Titular: Naida Camarasa Castel
CIF: 78099175F
Dirección: C/ Floridablanca, 152. 08011 Barcelona
Contacto: hello@nccjewels.com

(ES) Propiedad intelectual e industrial

(ES) Todos los contenidos así como nombres, marcas y bases de datos accesibles en las página www.nccjewels.com pertenecen a Naida Camarasa Castel y están sujetas a derechos de propiedad industrial e intelectual de la empresa o de terceros titulares de los mismos.

En ningún caso el acceso a las páginas web www.nccjewels.com implica ningún tipos de renuncia, transmisión o cesión total o parcial de los mencionados derechos, ni conferir ningún derecho de utilización, alteración, explotación, reproducción, distribución o comunicación pública sobre los contenidos o bienes de propiedad industrial sin la previa y expresa autorización específicamente otorgada a tal efecto por parte de la empresa o del tercer titular de los derechos, excepto los derechos de visualizar y de realizar copias para el uso personal y exclusivo del usuario, los cuales deberán ejercer siempre conforme a los principios de la buena fe y la legislación aplicable.

(ES) Protección de datos

(ES) En cumplimiento de lo establecido en la Ley 34/2002 d’11 de Julio, de Servicios de la Sociedad de la Información y el Comercio Electrónico, en la Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal y sus reglamentos de desarrollo, el Naida Camarasa Castel le informa que los datos de carácter personal proporcionados a través de los formularios de contacto se incluyen en un fichero automatizado con las medidas de seguridad legalmente establecidas y no serán cedidas ni compartidas con empresas ni entidades ajenas al Titular, sin previo consentimiento explícito y se utilizarán únicamente para gestionar el servicio solicitado y/o ofrecer información sobre las actividades y servicios de www.nccjewels.com

Asi mismo, el usuario presta su consentimiento expreso e inequívoco que para el tratamiento de los datos recogidos con la finalidad prevista en el párrafo anterior se efectúe a través de un servidor ubicado en un datacenter, mediante la compañía Naida Camarasa Castel, cuyas condiciones de prestación del servicio se encuentran en http://www.nccjewels.com/

Igualmente deseamos informarle que podrá ejercer el derecho de acceso, cancelación o rectificación enviando un escrito a Naida Camarasa Castel, Calle Floridablanca 152, prpal primera, 08011, Barcelona o bien un correo electrónico a: hello@nccjewels.com

(ES) Responsabilidad

(ES) El titular de la página web www.nccjewels.com no se hace responsable de los contenidos de los enlaces ubicados en esta página, según lo que establece el artículo 17 de la LSSICE.

Ley aplicable y jurisdicción Cualquiera relación entre cliente/usuario y www.nccjewels.com, se regirá por la legislación española.

(ES) Publicación de datos

(ES) Los contratantes de cualquiera de los servicios que ofrece www.nccjewels.com autorizan a publicar su nombre en nuestra lista de clientes y a mostrar los resultados obtenidos. La contratación de los servicios que se exponen en la web supone por parte de los contratantes la aceptación plena y sin reservas de las condiciones expuestas en esta Nota Legal.